Retailer Web Services’ (RWS) recently announced that their WebFronts Level 4 software now includes a new feature that fosters the conversion of online shoppers and drives them into stores. Hot Prospect Notifications allows independent retailers and their sales associates to contact prospects directly with relevant information about the product(s) they’re shopping for online.
Hot Prospect emails are automatically generated and powered by Level 4’s de-anonymization technology wherein online shoppers choose to introduce themselves while on the retailer’s WebFront; progressive profiling technology tracks consumers’ purchase intent while on the site.
Through this technology, retailers receive email messages that includes: the name of the prospect that has browsed the site; their site activity score; a list of all the products they browsed; and their email address.
Hot Prospect notifications gives retailers the opportunity to contact prospects in a timely manner to thank them and offer assistance. According to InsideSales.com, if retailers follow up with web leads within five minutes, they are nine times more likely to convert them. To that end, RWS provides a best practice introductory email template for retailers to customize for use.
After receiving several Hot Prospect emails, Katrina Lynch-Allen of Lynch’s Furniture & Appliance, Inc., in St. Robert, Mo., has found success in using the RWS email template to customize and contact prospective customers. “The email template RWS provides makes it super easy on my part to do something with these great leads,” said Lynch-Allen. She cited a prospect who, after she had sent an email within 24 hours of their website visit, visited the store the next day and purchased a sectional sofa and other items.
“I can’t help but think people who are receiving my emails after they’ve shopped the site are coming into the store—Hot Prospect software is driving in-store traffic,” said Lynch-Allen.
RWS has sent more than 150,000 Hot Prospect email notifications to retailers using Level 4 WebFronts since going live in the fall of last year.
“Most independent retailers are great at building relationships with people who come into their store,” said RWS Chief Operating Officer Jennie Gilbert. “But in today’s digital age, customers interact with businesses on their smart phones and the internet long before they call or come in. How well retailers connect and build relationships during these digital interactions determines if they will ever get the chance to win their business in person.”
Gilbert continued, “Responding to these Hot Prospect notifications is a powerful and easy way to get a leg up on the competition and showcase the superior customer service independent retailers are known for.”
More bout Retailer Web Services: Founded in 2006, Retailer Web Services (RWS) is a Scottsdale, Ariz.-based provider of digital marketing automation, e-commerce, web design and intelligent software solutions built exclusively for independent retailers of durable home goods. Named twice to CIO Review’s 20 Most Promising E-Commerce Solution Providers in 2017 and 2016, RWS is an authoritative source on how consumers shop for new furniture, appliances and mattresses. RWS serves more than 2,000 independent durable goods retailers across North America, championing their success and helping them to realize their dreams through the promise of technology. For more information, visit retailerwebservices.com.